Listed In: Furniture
Visit an El Dorado Furniture Showroom for the largest selection of Bedroom Furniture, Mattresses, Dining Room Furniture, Living Room Furniture, Accessories and much more for every room in your home.
*May is Better Sleep Month - ‘Take a Test Nap’ in our Mattress Shop and get a FREE Pillow, see Sales Associate for details.
*Come in and ask one of Professional Interior Decorators for a FREE Consultation.
*See why El Dorado Furniture is a different kind of furniture store - Visit us online at www.eldoradofurniture.com to take a Virtual Tour of the Boulevard.
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We bought a platform day bed with storage that looked expresso brown in the store. Once it arrived at my home I could see that it is cherry wood. It does not go with the rest of the furniture in the room and I am not happy with the piece and so I called the store where it was bought to see what could be done. First, I was told that it would be up to the sales person that sold this to us. I asked to speak to a manager and was put on hold. When Karen came back on the phone she told me she had spoken to a manager that was too busy to talk to me at the moment but would call me back. That was at 11am, I called again at 2:30pm and was told that the manager was out to lunch. I then received a call from the salesperson and I explained the situation and he told me I would need to speak to a manager. The manager, Mario Morales, then called me and spoke very rudely to me, that he had been busy all morning but that he was calling me now. He told me that El Dorado does not return anything that has been delivered. I found this incredible where in this day and age even mattress stores let you try mattresses in your home for your full satisfaction. I explained to him that even the paperwork says brown and it is cherry. He went on to tell me that everyone has a different perspective of "brown". I further explained that I wanted to exchange the platform bed for another item I found that is even more expensive; he snapped at me that that making an exchange is having to pick up the item and they don’t do that. I found his manner very rude and could see that El Dorado Furniture management does not believe in customer satisfaction.
After sending this letter they reassured me once you buy an item in the store that is it and they were not pleasent about it! Will never shop there again!
Posted by: P M, 5/8/2007
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Great new furniture store with lots of choices. Thank you for coming up to Wellington! Lots of variety and a lot of great style, an easy place to bring the family. Unlike any furniture store I've been to before.
Best Furniture in the Palm Beaches & the Treasure Coast
Best Furniture in the Palm Beaches & the Treasure Coast
